PRODUCT
FAQ
How to contact us?
If you have any questions, please feel free to contact us at floatingislesproject@gmail.com.
We’ll get back to you as soon as possible, usually within 1–3 working days. For public holidays, our response time may be slightly longer, so we kindly ask for your patience.
Things you need to know
📦 Shipping & Delivery
All orders are shipped via Royal Mail.
Free shipping on orders over £60
£4 shipping fee for orders under £60
After dispatch, the estimated delivery time is:
3–5 working days
Please note that delivery times may vary during weekends and public holidays.
🔄Returns & Exchanges
We currently do not offer returns or exchanges for non-quality-related issues. If you experience any problems with your item, please contact our customer support team at floatingislesproject@gmail.com。
We’ll be happy to assist you.
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